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Gearlab Outdoors Launches Industry-first “3-Year Crash Replacement Program”

by GearlabTeam 17 Aug 2022 0 Comments

Award-winning kayaking company pioneers new scheme offering heavy discounts when replacing a broken paddle.

By Gearlab Outdoors

Taipei, August 17th, 2022: Gearlab Outdoors is no stranger to leading the way when it comes to innovation; its line of cutting-edge Greenland paddles have helped bring this one niche piece of equipment to the mass-market, building a loyal customer base with sea kayakers around the world. The company now seeks to extend peace of mind as well as value to its customers, by ensuring they can replace paddles which are broken on the open water at an attractively discounted rate, in a first of its kind “3-Year Crash Replacement Program”.

Gearlab Outdoors Launches Industry-first 3-Year Crash Replacement Program

Customers who buy a carbon fiber paddle from Gearlab will now receive a unique certificate with their new purchase, titled “Accidental Crash Replacement Program”. This certificate, which is in addition to and not replacing the standard manufacturer’s warranty, means that paddlers who break their paddles during use on open water can replace it at a significantly reduced cost (between 30-50% off the original price). Gearlab Outdoors hopes this move offers value to its loyal customers, while acknowledging that open water can be a challenging and unpredictable environment, where accidents do happen. Encountering heavy surf, rock gardening, bracing and rolling are all examples of situations where even the best paddles are sometimes put under severe strain and an accident leading to a broken paddle is a situation almost every paddler will encounter at some point. As Gearlab Sales and Marketing Director Mike Shih explains, “We as kayakers always prepare for the unexpected, but elements of nature can sometimes be unforgiving. We believe in the integrity of our products and community and offering this benefit to our customers just feels like the right thing to do”.

In order to be eligible for the program, customers must register within 60 days of purchasing and may only use it once during the 3 year validity. In addition, it is only valid for the original owner of the paddle and will not “carry over” if a paddle is sold second-hand. If a paddle is broken, customers must provide a brief explanation of how damage occurred, with photos of the paddle and its serial number. Customers who qualify for a replacement will then receive a unique coupon code to purchase the same or comparable model for 30-50% discount.

 

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Notice of Changes to Sales in the European Union (EU) Region
Starting from January 1, 2024, Gearlab Outdoors has decided to entrust the sales operations in the European Union (EU) region to our EU general agent. As a result, our official website, GearlabOutdoors.com, will no longer provide the sales and shipping options for EU countries, and the checkout process cannot be completed for EU region orders.

EU customers can still make purchases through our European regional retailers. Please refer to our list of European regional retailers here: GearlabOutdoors.com/retailers-europe.

 

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Preparing packages for delivery usually takes 5-10 business days and is NOT included in the overall shipping time (*Actual preparation time may vary due to high season). Actual transit times may vary depending on customs clearance, recipient country’s mail system, public holidays, freight, weather, and other considerations.

 

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While our oceans are free and connected, our country’s borders and duties may not be. VAT, Import Duties & Custom Charge regulations can vary significantly depending on where you live. Customers are responsible to pay any additional duties and tax if incurred at the time of delivery.

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VAT, Import Duties & Custom Charges are included at checkout for our Canada customers when choosing shipping method including DDP (Delivered Duty Paid). This would expedites the delivery process with no additional cost.

Please read our Delivery Policy in full before ordering >

 

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We accept returns/exchanges of unused full-priced items purchased through GearlabOutdoors.com within 30 days of the purchase date.

*Free return shipping if we've sent you the wrong item, size, or your product arrived damaged.
*You have to pay for return shipping if you want to exchange your product for another size.

Please read our Returns & Exchanges Policy in full before ordering >

 

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Gearlab is striving to develop the very best products, and will do its best to promptly update information on the website. Note that the color calibration of individual computer, tablet and phone screens may not accurately depict the true product colors.

 

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