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Location	Shop Name	Link
Australia	East Coast Kayaking	eastcoastkayaking.com.au
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Gearlab Outdoors

Gearlab Outdoors
3F, No 5, Ln 138, Sec 1, Longmi Rd,
New Taipei City 249, Taiwan

sales@gearlaboutdoors.com

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Terms & Conditions

Notice of Changes to Sales in the European Union (EU) Region
Starting from January 1, 2024, Gearlab Outdoors has decided to entrust the sales operations in the European Union (EU) region to our EU general agent. As a result, our official website, GearlabOutdoors.com, will no longer provide the sales and shipping options for EU countries, and the checkout process cannot be completed for EU region orders.

EU customers can still make purchases through our European regional retailers. Please refer to our list of European regional retailers here: GearlabOutdoors.com/retailers-europe.

Transit Times
Preparing packages for delivery usually takes 5-10 business days and is NOT included in the overall shipping time (*Actual preparation time may vary due to high season). Actual transit times may vary depending on customs clearance, recipient country’s mail system, public holidays, freight, weather, and other considerations.

VAT, Import Duties & Custom Charges
International
While our oceans are free and connected, our country’s borders and duties may not be. VAT, Import Duties & Custom Charge regulations can vary significantly depending on where you live. Customers are responsible to pay any additional duties and tax if incurred at the time of delivery.

Canada
VAT, Import Duties & Custom Charges are included at checkout for our Canada customers when choosing shipping method including DDP (Delivered Duty Paid). This would expedites the delivery process with no additional cost.

Please read our Delivery Policy in full before ordering >

Returns & Exchanges
We accept returns/exchanges of unused full-priced items purchased through GearlabOutdoors.com within 30 days of the purchase date.

*Free return shipping if we've sent you the wrong item, size, or your product arrived damaged.
*You have to pay for return shipping if you want to exchange your product for another size.

Please read our Returns & Exchanges Policy in full before ordering >

Disclaimer
Gearlab is striving to develop the very best products, and will do its best to promptly update information on the website. Note that the color calibration of individual computer, tablet and phone screens may not accurately depict the true product colors.

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